Help Center
How Can We Help?
Find Answers to Your Questions
Getting Started
New to JTL? Learn how to place your first order step by step.
- How to Buy from Taobao/1688
- Understanding the 3-Step Process
- How to Submit a Parcel
Shopping Agent Service
How our purchasing service works, supported platforms, and order process.
- Supported Platforms & Fees
- Order Status Explained
- DIY / Custom Orders
Shipping & Logistics
Shipping routes, transit times, volume weight, and tracking info.
- Available Shipping Lines
- Volume Weight Calculation
- How to Track Your Parcel
Customs & Taxation
Duty thresholds, tax-free routes, and import regulations by country.
- Duty-Free Thresholds by Country
- Tax-Free Shipping Lines
- Declared Value Guidelines
Prohibited & Restricted Items
Know what can and cannot be shipped internationally.
- Item Category Restrictions
- Battery & Electronics Rules
- Liquid & Cosmetic Limits
After-Sales & Insurance
Returns, refunds, lost parcels, damage claims, and compensation.
- Return & Refund Policy
- Lost Parcel Compensation
- Damage Claims Process
Service & Fees
Complete breakdown of all fees, value-added services, and pricing.
- Fee Structure Overview
- Value-Added Services
- Payment Methods
Payment Methods
Accepted payment options and top-up methods.
- Wise Transfer
- PayPal & Credit Card
- WeChat Pay & Alipay
Warehouse & Storage
Storage policies, inspection info, and consolidation process.
- Free Storage Policy (90 Days)
- QC Inspection Process
- Parcel Consolidation Guide