隐私政策

Last updated: July 20, 2026

This notice explains how information is handled when you use jtlgo.com or request services marketed under the JTLGO brand.

Identity and data-responsibility disclosure

JTLGO is the public-facing website and service brand, and JTL Global Logistics is a display name used on this website. Neither name is presented here as a registered legal name. The registered legal name, registration number, and registration document of the legal person responsible for a particular inquiry or transaction have not yet been published on this website. The brand and display name therefore do not, by themselves, identify or verify a particular data controller.

References to "we", "us", "our", or "JTL" elsewhere in this notice describe the website and service operation. Where a legal obligation is involved, those references mean the legal person responsible for the relevant inquiry or transaction, not the brand itself.

To request the responsible legal person, data-controller role, processor or service-provider role, processing location, or other transaction-specific privacy information, use the Contact by email route with the subject Data responsibility request. Include the page used and any inquiry or order reference, but do not include passwords, full payment-card details, or identity documents in the initial message. If the information you require is not provided, do not submit additional sensitive information or continue the affected transaction.

Public operating contact: +86 139 2810 3300. Operating address: No. 20, Zhongshan 6th Road, Zhongshan City, Guangdong, China. This is published as an operating and contact address; it is not presented as a registered office or proof of incorporation.

1. 我们收集的信息

个人信息

当您使用我们的服务时，我们可能会收集以下个人信息：

• 姓名、电子邮件地址、电话号码
• 收货地址和账单地址
• 支付信息（通过第三方安全处理）
• 订单详情和物流追踪信息
• 沟通记录（WhatsApp、电子邮件等）

自动收集的信息

• IP地址和浏览器类型
• 设备信息和操作系统
• 访问页面和停留时间
• 推荐来源和浏览习惯

2. 我们如何使用您的信息

我们将收集的信息用于以下目的：

• 处理和完成您的订单
• 提供客户支持和回复咨询
• 发送订单更新和追踪通知
• 改进我们的网站和服务
• 遵守法律义务
• 防止欺诈并确保安全

3. 信息共享

我们绝不会将您的个人信息出售给第三方。我们可能会与以下机构共享您的数据：

• 物流承运商 — 用于配送包裹（DHL、FedEx、中国邮政等）
• 支付处理商 — 用于安全处理交易
• 平台合作伙伴 — 在代采购时（淘宝、1688等）
• 法律机构 — 在法律强制要求时

Website inquiry forms submit directly to the service API at api.jtlgo.com. Inquiry records are stored in an access-controlled service database and may be delivered to the support team through configured email infrastructure, including SendGrid or SMTP fallback. Web3Forms is not used for these forms. This technical routing does not, by itself, identify the legal person acting as controller or processor for a particular transaction.

4. 数据安全

我们采取适当的技术和组织措施保护您的个人数据，包括加密、安全服务器和访问控制。尽管如此，互联网上的传输方法均无法保证100%的安全。

5. Cookie 和浏览器存储

我们使用必要存储来维持登录、安全、购物车、语言、币种及你请求的服务。在欧洲经济区、英国和瑞士，可选网站分析会保持关闭，直到你作出选择；在这些地区以外，如你此前未拒绝，网站分析可能默认启用。分析存储被拒绝时，Google Analytics 仍可能接收遵循同意状态的无 Cookie 测量信号。广告存储和广告个性化始终关闭。你可随时通过页脚的隐私设置更改选择。

5A. 代理归因存储

当你打开有效的 JTLGO 代理链接时，我们可能会在 local storage、站内第一方 cookie 和相关服务请求头中保存一条最长 30 天的代理归因记录。保存字段仅限代理识别码或代码、渠道、活动（如提供）、匿名 sourcing 会话 ID、服务端签名归因 token 及其到期时间。

我们只会用这条记录把首次有效代理触点与您的 sourcing 会话、登录、注册以及符合条件的订单活动关联起来。我们不会使用设备指纹，也不会通过 IP 地址加 user-agent 组合来生成代理归因。

如果已经存在一条有效且未过期的归因记录，后续代理链接不会覆盖它。30 天期限只适用于账号绑定前；登录或创建账号后，该代理归属会持续用于未来符合条件的订单，除非有权限的管理员通过留痕操作进行纠正。

6. 您的权利

您有权：

• 访问、更正或删除您的个人信息
• 选择退订营销通讯
• 获取您的数据副本
• 随时撤回您的同意

To permanently remove a JTLGO account created on the website or mobile app, use the self-service account deletion page. Authentication and explicit confirmation are required. Accounts with an active order cannot be deleted until the order is delivered or cancelled.

Send a rights request through the Contact by email route with the subject Privacy rights request. The request will be routed to the responsible legal person, and the response should identify the applicable controller or processor role. Rights and response periods depend on the law applicable to that responsible person and your request.

7. 数据保留

我们仅在达成此政策所述目的或按法律要求的必要时间内保留您的个人信息。出于会计与审计需要，订单记录通常会保留3年。

After account deletion, login credentials, profile details, saved conversations, personal knowledge data, and notification state are removed or anonymized. Order, payment, and invoice records may remain for the retention period above when required for accounting, fraud prevention, disputes, or other legal obligations.

8. 儿童隐私

我们的服务不面向未满18岁的未成年人。我们不会有意收集儿童的个人信息。

9. 政策的变更

我们可能不时对本隐私政策进行更新。变更将被发布至此页面并更新最后修订日期。

10. 联系我们

For questions about this notice, privacy-rights requests, or the identity and role of the responsible legal person, use the public contacts below:

• Email: Contact by email
• WhatsApp: +86 139 2810 3300
• Operating address: No. 20, Zhongshan 6th Road, Zhongshan City, Guangdong, China

The operating address is not represented as a registered office, and publication of these contacts does not verify a registered legal identity or data-controller status.