Privacy Policy
Last updated: January 1, 2025
JTL Global Logistics ("JTL", "we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
Personal Information
We may collect the following personal information when you use our services:
- Name, email address, phone number
- Shipping and billing address
- Payment information (processed securely through third-party providers)
- Order details and tracking information
- Communication records (WhatsApp, email, etc.)
Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our website
- Referral source and browsing patterns
2. How We Use Your Information
We use the collected information for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Sending order updates and tracking notifications
- Improving our website and services
- Complying with legal obligations
- Preventing fraud and ensuring security
3. Information Sharing
We do not sell your personal information to third parties. We may share your data with:
- Shipping carriers — to deliver your packages (DHL, FedEx, China Post, etc.)
- Payment processors — to handle transactions securely
- Platform partners — when purchasing on your behalf (Taobao, 1688, etc.)
- Legal authorities — when required by law
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.
5. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications
- Request a copy of your data
- Withdraw consent at any time
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are typically retained for 3 years for accounting and legal purposes.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: Contact by email
- WhatsApp: +86 139 2810 3300
- Address: No. 20, Zhongshan 6th Road, Zhongshan City, Guangdong, China